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FAQs

Frequently Asked Questions

Everything you need to know about home gym equipment

Product & Equipment Questions

What's the difference between a power rack and squat rack? A power rack (also called a power cage) is a fully enclosed frame with four posts, offering maximum safety and versatility for heavy lifting. A squat rack typically has two posts and is more compact, perfect for smaller home gyms. Power racks include safety bars at multiple heights, while squat racks may have adjustable safety arms.

How much space do I need for a home gym setup? For a basic home gym with a squat rack, you'll need minimum 2.4x2.4m. For a full power rack setup, we recommend 3x3m. Ceiling height should be at least 2.4m for overhead exercises. Our product pages include specific space requirements for each piece of equipment.

What weight plates work with Olympic barbells? Olympic barbells have a 50mm (2-inch) diameter sleeve and work with Olympic weight plates that have a 50mm centre hole. Standard barbells use 25mm (1-inch) plates. All our Olympic equipment is clearly marked on product pages to ensure compatibility.

Do I need rubber mats for my home gym? Yes, gym flooring protects your floors from damage and reduces noise, especially important for apartment living. Rubber mats also provide stability for heavy equipment and safety when lifting. We recommend 15-20mm thick mats for weightlifting areas.

What's the best home gym equipment for beginners? For beginners, we recommend starting with adjustable dumbbells, a workout bench, and resistance bands. This combination allows full-body workouts in minimal space. As you progress, consider adding a squat rack or power rack for compound movements.

Ordering & Payment

What payment options do you accept? We offer flexible payment solutions including:

  • Buy now, pay later: Afterpay and Layby
  • Traditional payments: PayPal, Visa, Mastercard
  • Direct bank transfer for larger orders

Can I use multiple discount codes on one order? Only one discount code can be applied per order. However, our codes are designed to offer the best possible savings on your purchase.

Do you offer layby or payment plans? Yes! Contact us at info@fitnessathome.com.au to arrange a custom payment plan that suits your budget. We'll work with you to create a timeline that makes your home gym dreams affordable.

Can I purchase through NDIS funding? Absolutely! We're experienced with NDIS purchases and can help you through the process. Many of our fitness equipment items qualify for NDIS funding when prescribed for health and wellbeing.

Shipping & Delivery

How much does shipping cost to my location? Shipping costs vary by location and product size. We work with multiple courier partners across Australia to find you the best rates. For accurate shipping quotes, add items to your cart or contact us at info@fitnessathome.com.au - we often find cheaper delivery options than the website calculator shows.

How can I reduce my shipping costs? We have several money-saving delivery options:

  • Business address delivery (often cheaper than residential)
  • Depot pickup (collect from your local courier depot)
  • Grouped shipping for multiple items
  • Alternative courier options Contact us before checkout - we can often save you hundreds on delivery costs.

How long does delivery take? Orders ship within 2 business days from our Australian suppliers. Delivery time depends on your location:

  • Major cities: 3-5 business days
  • Regional areas: 5-10 business days
  • Remote locations: 7-14 business days

Why did only part of my order arrive? Large fitness equipment often ships in multiple boxes from different warehouses. Each box is tracked separately, so you may receive parts of your order on different days. We monitor all shipments and will contact you if there are any delays with remaining items.

My order is delayed - what should I do? First, check your tracking information for updates. If your order is significantly delayed, contact us at info@fitnessathome.com.au with your order number. We track all shipments and will investigate any issues immediately.

Product Information & Warranties

What warranty do you offer on fitness equipment? All products come with a minimum 12-month warranty. Many items include extended manufacturer warranties (2-5+ years) - these are detailed on individual product pages. Warranty covers manufacturing defects and faulty parts.

Are your products suitable for commercial use? Most of our equipment is designed for home use. For commercial gym setups, contact us at info@fitnessathome.com.au to discuss commercial-grade options and bulk pricing.

Do you sell replacement parts? Yes, we can source replacement parts for equipment purchased through us. Contact us with your order details and the specific part needed, and we'll check availability with our suppliers.

Company & Service

Where are you located? Fitness at Home is an Australian-owned business operating nationwide. Our products are stocked with trusted suppliers across Australia, ensuring fast dispatch and delivery to your location.

Do you have a showroom I can visit? We operate as an online-only store to keep our prices competitive. This allows us to pass savings directly to our customers. All products include detailed specifications, images, and customer reviews to help with your decision.

Can I send fitness equipment as a gift within Australia? Absolutely! We handle gift deliveries across Australia regularly. During checkout, simply enter the recipient's address as the delivery address. We can also include gift messages - just add this in the order notes.

Can international customers send gifts to Australia? Yes! We welcome international customers purchasing gifts for friends and family in Australia. Use the recipient's Australian address for delivery and your international address for billing.

What if I need help choosing the right equipment? Our team has extensive knowledge of home gym setups. Email us at info@fitnessathome.com.au with your space dimensions, fitness goals, and budget, and we'll recommend the perfect equipment combination for your needs.

Assembly & Setup

Do products come with assembly instructions? Yes, all equipment includes detailed assembly instructions. Most customers can assemble our products with basic tools. For complex items like power racks, we recommend having a second person assist.

Do you offer assembly services? While we don't provide direct assembly services, we can recommend qualified fitness equipment installers in major cities. Contact us for local installer recommendations in your area.

What tools do I need for assembly? Most products require basic tools: adjustable wrench, screwdriver set, and allen keys (usually provided). Specific tool requirements are listed on each product page and in assembly instructions.