Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@fitnessathome.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos info@fitnessathome.com.au.

Cancellations & Refunds:

If for any reason, you change your mind regarding your purchase from Fitness At Home
you may return it in its original condition and packaging. You will get a full refund minus original shipping charges.

Incorrect Shipping Details:

If you provide the incorrect shipping address you are liable to pay for the re-shipping fee. We will do our best to get the courier to divert to your correct address, but we are unable to guarantee this.

Postcodes we you need to contact us regarding postage as there may be an additional cost for some items. We can post anywhere, however for some postcodes you will need to contact us first for a quote.

***Please note we do not post to PO Boxes*** If you want to get something delivered to a PO Box, please contact first before placing an order to see if it is something we can arrange.